Privacy Policy

Hale Wellbeing is a UK-based wellbeing company focused on health, wellness, nutrition, and lifestyle products and services.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: hello@halewellbeing.com
Business Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

We may collect and process the following types of personal data:

Information You Provide Directly

• Name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely through third-party payment providers)
• Account login details
• Preferences and interests
• Communications you send to us

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and tracking information

Mailing List Information

If you opt into our mailing list, we collect:

• Your name (if provided)
• Your email address
• Marketing preferences

We use your information to:

• Process and fulfil orders
• Provide customer support
• Manage your account
• Improve our products and services
• Personalise your experience
• Send service-related communications
• Send marketing emails and updates (where you have opted in)
• Comply with legal obligations
• Detect fraud and maintain website security

If you subscribe to our mailing list, we may send you:

• Product updates
• Promotions and offers
• Wellness content
• Company news

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in any email
• Contacting us directly

We will only send marketing communications where we have a lawful basis to do so, such as your consent.

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity
• Legitimate interests
• Legal obligations
• Consent (particularly for email marketing)

We do not sell your personal data.

We may share your information with trusted third parties including:

• Payment processors
• Delivery and logistics providers
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Professional advisers and legal authorities where required

All third parties are expected to keep your information secure and process it lawfully.

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Marketing data is retained until you unsubscribe or request deletion.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage
• Remember preferences
• Support marketing activities

You can control cookies through your browser settings.

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request transfer of your data
• Lodge a complaint with the UK Information Commissioner’s Office (“ICO”)

For more information, visit the Information Commissioner’s Office.

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no online transmission or storage system can be guaranteed completely secure.

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:

Hale Wellbeing
Email: hello@halewellbeing.com
Business Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF